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Sage 50 Accounting has Stopped Working

Sage 50 Accounting Stopped Working or There was a Problem Activating…

A problem has stopped the program from working correctly.  Windows will close the program and notify you if a solution is available.

Or you may see the message There was a problem activating Sage 50.

You are seeing these messages because Pervasive is no longer providing keys to activate older versions of their product. This impacts Sage 50 US 2013 thru 2019. Customers are able to use the product so long as they do not update their hardware, their operating system, or add new installs. Sage 50 US 2019 and older are unsupported versions and Sage will not be releasing an update for these products.

This is the notification you should have received from Sage as an in-product message in your Sage 50 program.

Sage Notification to Customers:

Due to a third-party database component that is no longer supported, you will be unable to reinstall or reactivate Sage 50 US versions 2013 through 2019. For example, should you upgrade hardware and then attempt to reinstall Sage 50 US versions 2013 through 2019, the reinstallation will be unsuccessful.

 To avoid disruption to your business, we strongly recommend you upgrade to the latest supported version of Sage 50 US. For more information, See Below:

This information is now available in the Sage Knowledge Center:

Unable to install or activate Sage 50—U.S. Edition versions 2019 and older

Created on 01-06-2022 | Last modified on 01-10-2022 by Sage

Summary

Note: You may receive an in-product message (IPM) regarding this. If you are on a currently supported Sage 50 US version such as 2022 or 2021, you may safely close and ignore the message, as this issue only affects releases 2019 and earlier. If you are unsure of what version you have, refer to How do I verify the version of the program I have installed?.

Due to a third-party database component that is no longer supported, Sage 50 US users will be unable to install and activate Sage 50 US versions 2013 through 2019.  For example, if you have been using one of these older versions and you upgrade your hardware, attempts to reinstall or reactivate Sage 50 US versions 2013 through 2019 will be unsuccessful.

Attempting to activate will result in the error: “There was a problem activating…”

Other errors that may occur include:

  • “Your activation key for Sage 50 has expired”
  • “Cannot view your company data”
  • “Subscription has expired or could not be authenticated”

Some examples of changes likely to cause reinstallation or reactivation include:

  • New laptop/computer for an employee or student
  • Upgrading your Operating System (e.g., moving from Windows 7 to Windows 10)
  • Updating hardware on a computer (e.g., upgrading memory, HD, network cards, BIOS, etc.)

This situation also applies to colleges and schools participating in our Education Alliance Program. Links to unsupported versions of Sage 50 (version 2020 and older) have been removed from our EAP website to ensure schools are using only versions of the software that are tested and officially supported.

Resolution

To avoid disruption to your business or education program, we strongly recommend you upgrade to the latest supported version of Sage 50.

__________________________________________________

At this point in time, we are strongly suggesting you upgrade if you are on a 2013-2019 program.

To purchase the latest SUPPORTED version of Sage 50—U.S. Edition, please contact BEST BUSINESS STRATEGIES at 304-233-2612.

We are still selling Sage 50 Traditional licenses with Sage Business Care.  https://bestbusinessstrategies.com/sage50/

Sage Business Care offers the end-user Sage support and upgrades for one year from the date of purchase.

We also have Subscription licenses available! https://bestbusinessstrategies.com/sage50/

Please visit our site Best Business Strategies or call us at 304-233-2612.   We answer our phones and we will be more than happy to help you choose what is right for you and your organization.

#Sage50   #BestBusinessStrategies   #Sage50AccountingStoppedWorking  #ShirleyByard

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