If your Sage 50 data has been compromised, take these critical steps immediately!

Start by staying calm. It might feel overwhelming, but you now have everything you need to address this situation effectively.

Immediate Actions (First Hour)

Disconnect from the Internet
Unplug your Ethernet cable or turn off Wi-Fi immediately. This stops the scammer from continuing to control your computer or steal more data.
End the Remote Session
If you know how, uninstall the remote access software (e.g., TeamViewer, AnyDesk). If unsure, restart your computer—this usually terminates the session.
Do NOT log back into sensitive accounts on that device yet
Use a different, trusted device (like your phone) to access your email or banking account.

Change All Passwords from a Safe Device
Update passwords for email, banking, social media, and any accounts that share similar credentials. Use strong, unique passwords and consider a password manager.
Enable Multi-Factor Authentication (MFA)
Turn on MFA for critical accounts (email, banking, cloud storage). Prefer authenticator apps or hardware keys over SMS.
Notify Your Bank and Credit Card Issuers
Inform them you were scammed and request fraud alerts or account monitoring. Ask to freeze accounts if necessary.

Run a Full Antivirus and Anti-Malware Scan
Check if the scammer installed spyware, keyloggers, or other malicious software.
Check for Removed or Disabled Security Software
Make sure your antivirus is still active and hasn’t been uninstalled.
Consider a System Restore or Reinstall
If you suspect deep compromise, restore your system to a previous backup or reinstall Windows/macOS. Back up files first and scan them before restoring.

Contact Sage directly at 866-996-7243 or reportabuse@sage.com if you think you’ve been targeted.
In the United States, report to the Federal Trade Commission (FTC).
In Canada, report to your local law enforcement, RCMP or the Canadian Anti-Fraud Centre.
Search Engines: Report suspicious sites directly to search engines like Google or Bing through their reporting tools.

Sources: scamwatch.com

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