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Sage 50cloud Experience Changes

Beginning in Sage 50 US release 2022.0 companies will be required to onboard using a Sage account. When a company has opened a prompt will be displayed to connect the company to an email address.

Why has my Sage50 cloud experience changed?

Why am I required to connect my Sage 50 company with a login for Sage products and services?

Created on 05-12-2022 / Last modified on 09-27-2022

Summary

  • Why do I need to login with a Sage account email address when I do not use any Sage cloud services?
  • I get the message:
    • Your Sage 50 experience has changed. Connect this company to your email address to:
      • Create a secure, digital identity for your Sage products and services
      • Add customer payment options
      • Simplify reconciliation with automated bank feeds
      • Access all your services with a single, secure login

Resolution

Beginning in Sage 50 US release 2022.0 companies will be required to onboard using a Sage account. When a company is opened a prompt will be displayed to connect the company to an email address.

Onboarding is a one time (per company) process that allows for a safer, more secure experience along with the benefits of cloud-connected services. The integrity and security of our customer’s data is a top priority for Sage and onboarding with your Sage account will secure it one step further.

If you cannot onboard the company right away a twenty day grace period begins when the company is created or first opened. After the twenty day grace period you must onboard your company dataset or it will be placed in read-only mode until the onboarding process is complete.

Issues in onboarding your Sage 50 company may be related to an incorrect user login ID or missing .NET framework installations on your machine.

Please refer to Error: “Before you can use this service the administrator must first connect this company to their Sage ID” or Error: “An unexpected error occurred connecting to your company” when attempting to onboard your company for assistance with these issues.

Why should I connect this company to my email address?

Onboarding is a one-time (per company) process that allows for a safer, more secure experience along with the benefits of cloud-connected services. The integrity and security of our customer’s data is a top priority for Sage and onboarding with your Sage account will secure it one step further.

If you cannot onboard the company right away a twenty-day grace period begins when the company is created or first opened. After the twenty-day grace period you must onboard your company dataset or it will be placed in read-only mode until the onboarding process is complete.

Issues in onboarding your Sage 50 company may be related to an incorrect user login ID or missing .NET framework installations on your machine. Please refer to KB 107389 – Error: “Before you can use this service the administrator must first connect this company to their Sage ID” or KB 116128 Error: “An unexpected error occurred connecting to your company” when attempting to onboard your company for assistance with these issues.

Note to our Best Business Strategies Customers:

Best Business Strategies does have a knowledge center on our website. It is full of useful technical information including a link to the Sage Knowledge center. Please click this link to visit the site.

If you have any questions regarding in-product messaging, please feel free to reach out to us. You may email us at or Call 304-810-0027. We are always here to serve you!

Shirley Byard, Sage 50 Master Certified Consultant & President BestBusinessStrategies.com

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