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Act! Support Plans & Pricing

Rest-assured, Act! has you covered with a variety of customer support options from a Standard to the Ultimate plan, providing you with a VIP experience!

You must purchase a support plan for each registered license. Example, 5 licenses requires 5 support plans.
Time Saving
VIP!!!
Pro Pro Standard Premier Ultimate
Limited support available to Act! Pro v19+ customers only.

5 incidents per year


Limited support available to Act! Pro v19+ customers only.

30-Day Plan

Included with Act! Growth Suite Professional Edition Included with Act! Growth Suite Premier Edition

Professional Edition Users may upgrade to Premier Plan

Included with Act! Growth Suite Ultimate Edition.


Professional & Premier Edition Users may upgrade to Ultimate Plan

$129*

USD/user


*30-Day Plan Available For $40/User (May only purchase One-Time during lifetime of your version)

$0

USD user/month

Upgrade $5

USD/user/month

(Billed annually)

Upgrade $10

USD/user/month

(Billed Annually)


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  • 12x5 phone support, limited to 5 incidents per year.
  • Online support tickets
  • Web chat
  • Self-service Getting Started resources
  • Knowledgebase
  • Act! Community
  • Video training


  • Phone support
  • Online support tickets
  • Web chat
  • Self-service Getting Started resources
  • Knowledgebase
  • Act! Community
  • Video training

(May only purchase One-Time during lifetime of your version)

  • Getting Started Concierge call
  • 12x5 phone support
  • Online support tickets
  • Web chat
  • Support mobile app
  • Self-service Getting Started resources
  • Knowledgebase
  • Act! Community
  • Video training


Includes everything in Standard Support, plus:

  • Saturday phone support
  • Priority queuing
  • Appointment setting
  • Voicemail callback


Includes everything in Premier Support, plus:

  • 12x5 North American-based Ultimate support advisor
  • Dedicated web chat queue
  • Flexible appointment setting
  • Free password reset
  • Guaranteed response times
  • Exclusive Ultimate support web tutorials
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BUY NOW
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View system requirements

View scope of services

View obsolescence policies


Products 1-4 of 4
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Act! 30 day Technical Support
Price: $40.00 per license
View
Availability: In Stock
Swiftpage Item #: ACTSUPPRO-30 -

Act! 30 day Technical Support
Price: $129.99 per license
View
Availability: In Stock
Swiftpage Item #: ACTSUPPRO -

Here's whats included: 5 ticket (incidents) limit/yr.Chat, Web ticket, PhoneSelf-service Getting Started ResourcesKnowledgebaseVideo Training See the Scope of Services for Act! Support here

Premier Support
Price: $60.00 per license
View
Availability: In Stock
Swiftpage Item #: ACTSUP-PM -

Ultimate Support
Price: $120 per license
View
Availability: In Stock
Swiftpage Item #: ACTSUP-UL -

We would like to thank our fine customers like you who have kept us at the top! Without your support and repeat business, we would not have been able to maintain our Sage President's Circle ranking since 2011.

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